Privacy Policy

GENERAL

www.evox.co.za (“the Site”) respects your privacy and makes a firm commitment to protect your privacy. In order to provide you with the best products, efficient customer service, and timely updates, we record a variety of information from your visit to our site.

This Privacy Policy explains how we collect, use, and (under certain conditions) disclose your personal information. This Privacy Policy explains your options regarding the collection, use, and disclosure of your personal information. By visiting our Site, you accept the practices described in this Policy.

1. INFORMATION COLLECTION

We collect information from you in several different ways on this Site. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience.
(a) Registration and Ordering.
Before using certain parts of this Site or ordering products, you must complete an online registration form. During registration, you will be prompted to provide us with certain personal information, including but not limited to your name, delivery and billing address(es), phone number, email address, and credit card number. These kinds of personal information are used for billing purposes, to fulfil your orders, to communicate with you about your order and our site, and for internal marketing purposes. If we encounter a problem when processing your order, we may use the personal information you provide us with to contact you.

(b) Email Addresses.
Several locations of the Site permit you to enter your email address for purposes including but not limited to: to register for free promotional notices; to request us to notify you when we receive a new brand, or new product style; to sign up for our email newsletter. Your participation in a contest is completely voluntary, and you may choose whether to participate and disclose information to us. We use this information to notify contest winners and to award prizes. We may post the names of contest winners on our Site.

(c) Cookies.
We collect information recorded when you browse and visit our website, including but not limited to, cookies, IP address, etc. This information is not used to identify you, but for the necessary purpose to avoid being attacked by hackers, and for the purpose of making customized content service to users. Additionally, through processing comprehensive statistical analysis, we are endeavouring to provide you with more efficient functionalities to facilitate our service. To visit www.evox.co.za, your browser must be configured to accept cookies as we must use cookies to enable you to select products, place them in an online shopping cart, and to purchase those products. If you do this, we keep a record of your browsing activity and purchase.

THIS SITE’S COOKIES DO NOT AND CANNOT INFILTRATE A USER’S HARD DRIVE TO GATHER A USER’S CONFIDENTIAL INFORMATION. Our cookies are not “spyware.”

2. INFORMATION USE AND DISCLOSURE

(a) Internal Use.
We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve our Site’s content and layout, to improve our marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.

(b) Communications with You.
We will use your personal information to communicate with you about our site, and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Also, you may submit your email address for reasons such as to request us to notify you when we receive a new product style or product; to sign up for our email newsletter and special offers. If you submit your email address, we will use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails. Because we must communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.

(c) External Use.
We want to provide you with excellent service and to offer you a great selection — we primarily sell goods, not information. We do not sell, rent, trade, license, or otherwise disclose your specific personal information or financial information to anyone, except that:

(i) We sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information. We make use of couriers (such as Dawn Wing) to deliver products and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. We provide the courier with some personally identifiable information such as your name, delivery address, email, and phone number.
(ii) Similarly, to help you buy products and provide customer service to you, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information.
(iii) We may be required to disclose such information in response to requests from law-enforcement officials conducting investigations, subpoenas, a court order, or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms and Conditions or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use our Site for illegal reasons or to commit fraud.
(iv) We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. However, it is possible that we might acquire or merge with or be acquired by another company or that we might dispose of some or all of our assets. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to this Privacy Policy in effect.
(v) We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.

3. OPT OUT/CORRECTIONS

Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests at the customer information section, or by telephoning, or emailing your request to Evox’s Online Shopping Customer Support department at info@evox.co.za. Please do not email your credit card number or other sensitive information.

4. UPDATES TO THIS POLICY

If we change or update this Privacy Policy, we will post changes and updates on this Site so that you will always be aware of what information we collect, use, and disclose. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. If you have any questions about the Privacy Policy, please contact us.